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Last Updated: ay 13, 2019

This Privacy Statement (“Privacy Statement”) explains how Michongo, Inc. (“Michongo,” “us,” “our,” and “we”) uses your information and applies to all who use our Web site – www.Michongo.com, mobile applications, electronic services, social networking sites, interactive features, online services, or any of our described online activities we own or control (collectively, the “Site”). This Privacy Statement is incorporated in our Terms of Use, which also apply when you use our Site.

By using the Site, you agree to the terms of this Privacy Statement. If you do not agree with the practices described in this Privacy Statement, please do not provide us with your personal information or interact with the Site.

We may modify this Privacy Statement at any time. If we make any material changes we will notify you by email (sent to the email address specified in your account) or by means of notice on the Site prior to the change becoming effective. You can determine when this Privacy Statement was last revised by referring to the date it was “Last Updated” above.

This Privacy Statement is organized as follows

 

1. Types of Information We Collect

2. Your Choices

3. How Michongo Uses Information

4. When and Why Michongo Discloses Personal Information

5. How Michongo Collects Information

6. Security of Personal Information

7. Accessing and Correcting Personal Information

8. Social Networks

9. Privacy Practices of Third Parties

10. Notice to Residents of Countries outside Tanzania

11. Children’s Privacy

12. Contact Us

 

1. Types of Information We Collect

We will collect information, including Personal Information and Non-Identifying Information, when you interact with us and the Site, for example when you:

  1. access or use the Site;
  2. register, subscribe, or create an account with Michongo;
  3. open or respond to our e-mails;
  4. contact customer service or use other customer support tools;
  5. provide information to enroll or participate in Other Programs provided on behalf of, or together with, Business Partners;
  6. visit any page online that displays our ads or content;
  7. purchase products or services on or through the Site;
  8. connect or link to any Site via social networking sites;
  9. post comments to Online Communities; and
  10. provide information to our Vendors.

 

This Privacy Statement does not apply to the collection of information in any way other than as listed above.

 

2.Your Choices

We think that you benefit from a more personalized experience when we know more about you and what you like. However, you can limit the information you provide to Michongo, and you can limit the communications that Michongo sends to you.

 

(a) Commercial E-mails

You may choose not to receive commercial e-mails from us by following the instructions contained in any of the commercial e-mails we send or by logging into your account and adjusting your e-mail preferences. Please note that even if you unsubscribe from commercial email messages, we may still e-mail you non-commercial e-mails related to your account and your transactions on the Site. You may update your subscription preferences at any time.

 

(b) Cookies and Tracking

You may manage how your browser handles Cookies by adjusting its privacy and security settings. Browsers are different, so refer to instructions related to your browser to learn about cookie-related and other privacy and security settings that may be available. You can opt-out of being targeted by certain Third-Party Ad-Servers and Michongo served ads online using the National Advertising Initiative’s Opt-Out Tool or the About Ads Opt-Out Tool. For more information review our Cookies Policy. Currently, we do not alter our data collection and use practices in response to Do Not Track signals.

 

We use Non-Identifiable Information to directly serve you interest-based ads on third party websites. Interest-based ads served directly by Michongo on third party sites will display the Ad Choices icon. If you prefer not to receive interest-based ads from Michongo on third party sites, you can click on the Ad Choices icon in the ad, which will direct you to the Your Michongo Ad Choices page where you can opt-out of receiving interest-based ads served by Michongo.

 

(c) Device Data

You may manage how your mobile device and mobile browser share certain Device Data with Michongo, as well as how your mobile browser handles Cookies by adjusting the privacy and security settings on your mobile device. Please refer to instructions provided by your mobile service provider or the manufacturer of your device to learn how to adjust your settings.

 

(d) E-mails from Business Partners

If you wish to opt out of receiving offers directly from our Business Partners, you can follow the opt-out instructions in the emails that they send you.

 

3. How Michongo Uses Information 

  1. Operate, maintain and improve the Site and our services, and Other Programs; 
  2. Provide you with interest-based ads and offers for products and services from us and participating Business Partners; 
  3. Facilitate and fulfill orders placed on the Site and Other Programs – for example, for Michongo vouchers and other goods and services, including tracking redemption; 
  4. Evaluate your eligibility for certain types of offers, products or services that may be of interest to you, and analyze advertising effectiveness; 
  5. Answer your questions and respond to your requests; 
  6. Perform analytics and conduct customer research; 
  7. Communicate and provide additional information that may be of interest to you about Michongo and our Business Partners, sometimes by combining your information with information from Other Sources; 
  8. Send you reminders, technical notices, updates, security alerts, support and administrative messages, service bulletins, marketing messages, and requested information, including on behalf of Business Partners; 
  9. Administer rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored by us or our Business Partners; 
  10. Manage our everyday business needs, such as administration of the Site, forum management, fulfillment, analytics, fraud prevention, and enforcement of our corporate reporting obligations and Terms of Use, or to comply with the law; 
  11. Allow you to apply for a job, post a video or sign up for special offers from Service Providers, Business Partners, or third parties through the Site and Other Programs, and to 
  12. Enhance other information we have about you directly or from Other Sources to help us better understand you and determine your interests. 

 We (or our Vendors on our behalf), use information collected as described in this Privacy Statement to:

 

4. When and Why Michongo Discloses Information

  1. We (or our Vendors on our behalf) may share your Personal Information as required or permitted by law:
  2. with any Michongo Affiliate who may only use the Personal Information for the purposes described in this Privacy Statement; 
  3. with our Vendors to provide services for us and who are required to protect the Personal Information; 
  4. to report or collect on debts owed to us or our Business Partners; 
  5. with relevant Business Partners:

• with whom we jointly offer products and services; 

• to facilitate a direct relationship with you, including in connection with any program we administer on behalf of the Business Partner;

• to enable electronic communications with you as part of purchase, a sponsored reward, offer, contest, program, or other activity in which you have elected to participate; 

• to the extent you have purchased or redeemed a Michongo voucher, goods or services offered by a Business Partner or participated in an offer, rewards, contest or other activity or Other Programs sponsored or offered through Michongo on behalf of that Business Partner; 

  1. with a purchaser of Michongo or any of the Michongo Affiliates (or their assets); 
  2. to comply with legal orders and government requests, or as needed to support auditing, compliance, and corporate governance functions; 
  3. to combat fraud or criminal activity, and to protect our rights or those of our Affiliates, users, and Business Partners, or as part of legal proceedings affecting Michongo; 
  4. in response to a subpoena, or similar legal process, including to law enforcement agencies, regulators, and courts in the Tanzania and other countries where we operate; or 
  5. with your consent.

 

We encourage Business Partners to adopt and post privacy policies. However, their use of Personal Information obtained through Michongo is governed by their privacy policies and is not subject to our control.

We may also disclose Non-Identifiable Information: 

  1. for the same reasons we might share Personal Information;
  2. with Business Partners for their own analysis and research; 
  3. to facilitate targeted content and ads; or 
  4. with Third-Party Ad-Servers to place our ads and/or ads of our Service Providers or Business Partners on the Site and on third-party sites, and to analyze the effectiveness of those ads. 

 

We do not share Personal Information with Third-Party Ad-Servers; however, Third-Party Ad-Servers may automatically collect Non-Identifying Information about your visit to the Site and other websites, your device address, your Internet Service Provider and the browser you use to visit the Site. They do this by using Cookies, clear gifs and other technologies. Information collected may be used, among other things, to deliver advertising targeted to your interests and to better understand the usage and visits to the Site and the other websites tracked by these third parties. This Privacy Statement does not cover the collection methods or use of the information collected by Third-Party Ad-Servers, and Michongo is not responsible for Cookies or clear gifs in third party ads. We encourage you to review the privacy policies or statements of these third party advertising companies to learn more about their use of Cookies and other technologies. If you would like more information about this practice and to know your choices about not having this information used by third party advertisers, please visit http://www.networkadvertising.org and http://www.aboutads.info/choices/.

 

5. How Michongo Collects Information 

You provide us with your Personal Information when you register, subscribe, create an account, make a purchase, or otherwise when you provide us with your Personal Information during your interaction with the Site and Other Programs. We also collect Personal Information when you contact us online for customer service and other support using self-help tools, such as email, text, or by posting to an Online Community.

 

We also receive Personal Information and other online and offline information from Other Sources. Michongo will use such information in accordance with applicable laws. Such information, when combined with Personal Information collected as provided in this Privacy Statement, will also be handled in accordance with this Privacy Statement. We also use cookies, tags, web beacons, local shared objects, files, tools and programs to keep records, store your preferences, improve our advertising, and collect Non-Identifying Information, including Device Data and your interaction with the Site and our Business Partners' web sites.

 

We use Cookies that allow us to connect your Site activity with other information we store about you in your profile or as related to your interactions with the Site. For more information on how Michongo uses Cookies, including instructions on how to opt out of interest-based advertising, please review our Cookies Policy.

 

Device Data may be collected when your device interacts with the Site and Michongo, even if you are not logged into the Site using your device. If you have questions about the security and privacy settings of your mobile device, please refer to instructions from your mobile service provider or the manufacturer of your device to learn how to adjust your settings.

 

6. Security of Personal Information

Michongo has implemented an information security program that contains administrative, technical and physical controls that are designed to reasonably safeguard Personal Information. For example, we use industry-standard encryption technology to secure Financial Account Information. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..

 

7. Accessing and Correcting Personal Information

You can access, update and delete your, Financial Account Information, and the other information you provided to us by managing this information through your online account or sending us an email at This email address is being protected from spambots. You need JavaScript enabled to view it.. Keeping your Personal Information current helps ensure that we, our Affiliates and Business Partners offer you the offers that are most relevant to you.

 

If you want to deactivate your Michongo account or have other questions or requests, please contact us. While we are ready to assist you in managing your subscriptions, deactivating your account, and removing your active profile, we cannot always delete records of past interactions and transactions. For example, we are required to retain records relating to previous purchases on the Site for financial reporting and compliance reasons.

 

We will retain your Personal Information for as long as your account is active or as needed to provide you services and to maintain a record of your transactions for financial reporting purposes. If you wish to deactivate your account or request that we no longer use your Personal Information to provide you services contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.. We will retain and use your Personal Information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

 

8. USSD Processing

In order to improve Michongo user experience, we have added option for our users to process USSD payment to Mobile network directly from App using Hover SDK, you can read their terms and conditions here, hover proces USSD request and response on background, we do not tore any personal infoamtion on our App after transaction has completed. In order to complete, you must grant Michongo the following permissions;

  1. SMS_CB_RECEIVED for customer communication
  2. SMS Based financial transaction

If you do not want to grant these permissions to Michongo, you can still use Michongo and make offline payment by taking reference number and use normal USSD mobile payment or Mobile network operator Apps for payment and NOT through hover.

9. Social Networks

Social Community Areas

The Site may be accessible through or contain connections to areas where you may be able to publicly post information, communicate with others such as discussion boards or blogs, review products and Service Providers, and submit media content. Prior to posting in these areas, please read our Terms of Use carefully. All the information you post may be accessible to anyone with Internet access, and any Personal Information you include in your posting may be read, collected, and used by others. We recommend that you do not post any Personal Information in the social community areas.

 

9. Privacy Practices of Third Parties

This Privacy Statement only addresses the use and disclosure of information by Michongo through your interaction with the Site. Other websites that may be accessible through links from the Site and Other Programs may have their own privacy statements and personal information collection, use, and disclosure practices. Our Business Partners may also have their own privacy statements. We encourage you to familiarize yourself with the privacy statements provided by these other parties prior to providing them with information or taking advantage of a sponsored offer or promotion.

 

10. Notice to Residents of Countries outside Tanzania

If you live outside Tanzania (within East Africa E.A) and you use the Site or provide us with Personal Information directly via the Site, your information will be handled in accordance with this Privacy Statement. By using the Site or giving us your Personal Information, you are directly transferring your Personal Information and Non-Identifiable Information to us in Tanzania. Tanzania may not have the same level of data protection as your jurisdiction. However, you agree and consent to our collection, transfer, and processing of your Personal Information and Non-Identifiable Information in accordance with this Privacy Statement. You are solely responsible for compliance with any data protection or privacy obligations in your jurisdiction when you use the Site or provide us with Personal Information. Regardless of where we transfer your information, we still protect your information in the manner described in this Privacy Statement.

 

11. Children’s Privacy

Michongo does not intend that any portion of the Site will be accessed or used by children under the age of thirteen, and such use is prohibited. The Site is designed and intended for adults. By using Michongo, you represent that you are at least eighteen years old and understand that you must be at least eighteen years old in order to create an account and purchase the goods or services advertised through the Site. We will promptly delete information associated with any account be obtain actual knowledge is associated with a registered user who is not at least eighteen years old.

 

12. Contact Us

Please contact us if you have any questions or comments about our privacy practices or this Privacy Statement. You can reach us online at This email address is being protected from spambots. You need JavaScript enabled to view it.. You can reach us via postal mail at the following address:

 

Michongo Tanzania
2nd Floor Nyuki House, Tegeta Nyuki
Dar es Salaam, Tanzania.

 

 Last Updated: ay 13, 2019

 

Contact us

  • Telephone: +255738678404
  • E-mail: info@michongo.co.tz
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