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Michongo Terms & Conditions

Welcome to Michongo. Michongo Investments ("Michongo") provide website features and other products and services to you when you visit or shop at Michongo.co.tz, use Michongo products or services, use Michongo applications for mobile, or use software provided by Michongo in connection with any of the foregoing (collectively, "Michongo Services"). Michongo provides the Michongo Services subject to the following conditions.


1. General

This Agreement represents the complete agreement between the parties and supersedes all prior agreements and representations between them. If any provision of this Agreement is held to be unenforceable for any reason, such provision shall be reformed only to the extent necessary to make it enforceable and the other terms of this Agreement shall remain in full force and effect. The failure of Michongo to act with respect to a breach of this Agreement by you or others does not constitute a waiver and shall not limit Michongo rights with respect to such breach or any subsequent breaches. These terms of reference and condition will apply to all Michongo product, that includes Michongo app.

2. Your Account

If you use Michongo, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your device to prevent unauthorized access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should take any necessary steps inform us immediately if you have any reason to believe that your password has become known to anyone else/ like changing the password. Always you should make sure you enter your registered, name, mobile number and correct social media accounts when asked to. Michongo won’t be liable for any loss duplication or access.

3. Data protection & Privacy 

Data Protection and Privacy. You must read the privacy policies of Michongo Site which govern the protection and use of personal information of Buyers and Sellers in the possession of Michongo and its affiliates and explains how your personal information may be processed in connection with products and services offered by Alibaba.com. Our Privacy Policy can be accessed at our website.

4. ecommerce-Platform 

You agree, understand and acknowledge that the Michongo  is an online platform that enables you to purchase products listed on the website at the price indicated therein at any time from any location. 


5. Affiliate

Affiliate is any person that refer Michongo to other party, she gets paid once Mchongo has completed. They can only withdraw after reaching minimum amount set by Michongo and there will be minimum withdraw limit.    Michongo reserves the right to delete or deactivate an affiliate anytime when an affiliate violates all or part of Michongo terms and conditions herein, the conditions set by Michongo towards affiliate must be met for Michongo to remit the required balance to affiliate. An affiliate is prohibited to get commission from products that he buys for his personal use. Doing so violates these terms and conditions.

6. Wekesha

If your order is Wekesha order, you agree to pay in installments and complete payment within stated time within every Wekesha product. By confirming Wekesha order, you agree specific payment terms of that Wekesha.  If you do not agree with it please do not Wekesha specific product. Every Wekesha order consist of the following;

  1. Wekesha time – time which you have to complete payment
  2. Extension is allowed or not – If yes, means you will be granted more time to pay after first failure to complete payment within Wekesha time, if No, means Wekesha order will be automatically terminated.
  3. Extension Time – Time that will be granted if Wekesha extension is allowed
  4. Deduction rate – Is the percentage from the Amount you have already paid for that Wekesha that will be cut before extension is granted.
  5. Termination rate – Amount that will be deducted after failure to complete Wekesha, after deduction, Wekesha order will be terminated and remained amount will be returned within 30 days since termination date.


7. Order processing and Billing

  1. You represent and warrant that you have the right to use Mobile payment or credit card or other means of payment that you provide to us. By providing payment card information to us, you authorize us to use selected payment method for purchases made through your Michongo account, including on Michongo affiliates and properties which you access via your Michongo account credentials. 
  2. All billing information you provide to us must be truthful and accurate.  Providing any untruthful or inaccurate information is a breach of these Terms of Use and may result in cancellation of your order.  Prior to accepting an order, we may also request additional information from you.  Verification of information may be required prior to the acknowledgment or completion of any purchase.  We reserve the right to refuse or cancel an order for any reason including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. 
  3. If your order is returned after your credit card (or other payment account) has been charged, we will issue a credit to your credit card (or other applicable payment account) in the amount of the charge with one business week. The amount will be less transaction cost that is cut by Payment gateways.  
  4. We will attempt to notify you if all or any portion of your order is canceled or if additional information is required to accept your order. 
  5. By confirming your purchase at the end of the checkout process, you agree to accept and pay for the Products, as well as all shipping and handling charges and applicable taxes.  
  6. Michongo reserves the right, including without prior notice, to limit the quantity of items purchased per person, per household, or per order for any reason. We will attempt to notify you should such limits be applied.  Michongo also reserves the right, at our sole discretion, to prohibit vendors or affiliates.  

8. Pricing Information; Availability

Michongo cannot confirm the price or availability of an item until after your order is placed.  Pricing or availability errors may occur on the Michongo Sites or through Marketplace Retailers.  The receipt of an order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a Product.  Michongo reserves the right to cancel any orders containing pricing or availability errors, with no further obligations to you, even after your receipt of an order confirmation or shipping notice from Michongo.  Michongo may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. 

9. Promotional Codes

Promotional codes are limited in nature and may expire or be discontinued with or without notice.  Promotional codes are void where prohibited by law.  Promotional codes may not be copied, sold, or otherwise transferred.  They are not redeemable for cash and are subject to cancellation or change at any time for any reason without notice.  We reserve the right in our discretion to impose conditions on the offering of any promotional code.


10. Confirming The Received Order

The customer must confirm order within 3days after receiving the product or service otherwise Michongo will regard the product or service as it has no faults and has been accepted.

Products will be shipped to an address designated by you, if applicable, so long as such address is complete and complies with the shipping restrictions contained on the Michongo Sites.  All transactions are made pursuant to a shipping contract, and, as a result, risk of loss and title for Products pass to you upon delivery of the Products to the carrier.


Delivery of Products purchased from the Michongo Sites to some addresses within the United Republic of Tanzania may be limited. Some Products may be available for pick up at Michongo designated locations or directly at Vendor Store.  Estimated delivery times are determined based on the method of shipping chosen when Products are purchased and the destination of the Products.

11. Returns

Michongo will accept products returned by its customers, if the return reason respects the return policy mentioned on the Michongo.

Return conditions the vendor is obligated to accept returns or refunds of goods on the following reasons, faulty good, Incorrect product, acceptable reason within Michongo terms and conditions. Return will only be accepted if it has been placed within three days since order status change to delivery.

12. Logistics

Michongo will be dealing with logistics of the products sold on its website and will be represented by any of its agents.  Every order has special identification number (coupon number) which will be sent by SMS and also available on every order as QR code. You will be required to show this number to our delivery person as a confirmation and ownership of that order. You will be responsible in making sure that this coupon has not been shared to anyone else without your authorization.

13. Access to Michongo

We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services at any time without prior notice. We will attempt to limit the frequency and duration of any such suspension or restriction.


14. Your Conduct

You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way You understand that you, and not Michongo, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only. You shall be solely responsible for payment of any taxes (such as VAT), duties or other governmental levies or any charges or fees that may be imposed on any products or services purchased or supplied under or in connection with the Online Transactions.


15. Communications, Comments & Reviews, Notifications and Other Content

When you visit Michongo, you are communicating with us electronically. You will be required to provide a valid communication method during registration and while placing an order with us. We may communicate with you by e-mail, SMS, phone call or by posting notices on the website or by any other mode of communication. For contractual purposes, you consent to receive communications (including transactional, promotional and/or commercial messages), from us with respect to your use of the website and/or your order placed on the website

We welcome your comments regarding the Site; however, all comments, feedback, postcards, suggestions, ideas, or other submissions disclosed, submitted or offered to Michongo on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, the "Comments") shall be and remain Michongo property. Such disclosure, submission or offer of any Comments shall constitute an assignment to Michongo of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, Michongo will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Michongo will be entitled to use, reproduce, disclose, publish and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork.

Michongo is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to user any compensation for any Comments; or (3) to respond to any user Comments. You agree that no Comments submitted by you to the Site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s). You further agree that no Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any Comments you make.

Currently, Michongo receives notification through onsite, App notification, also SMS notification for confirmed orders.


16. Claims against Objectionable Content

Because Michongo lists lots of products for sale on the website and hosts thousands of comments, it is not possible for us to be aware of the contents of each product listed for sale, or each comment or review that is displayed. Accordingly, Michongo operates on a "notice and takedown" basis. 

If you believe that any content on the website is illegal, offensive (including but not limited to material that is sexually explicit content or which promotes racism, bigotry, hatred or physical harm), deceptive, misleading, abusive, indecent, harassing, blasphemous, defamatory, libelous, obscene, pornographic, pedophilic or menacing; ethnically objectionable, disparaging; or is otherwise injurious to third parties; or relates to or promotes money laundering or gambling; or is harmful to minors in any way; or impersonates another person; or threatens the unity, integrity, security or friendly relations with foreign States; or objectionable or otherwise unlawful in any manner whatsoever; or which consists of or contains software viruses, (" Objectionable Content "), please notify us immediately Once this procedure has been followed, Michongo  will make all reasonable endeavors to remove such Objectionable Content complained about within a reasonable time as directed by TCRA REGULATION Electronic and Postal Communications (Online Content) GN NO 133/2018 section 16.


17. Copyright, authors' rights and database rights

All content included on the website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Michongo its affiliates or its content suppliers and is protected by Tanzania and international copyright, authors' rights and database right laws.

18. Ownership of Rights

Michongo and its affiliates respect the intellectual property of others. If you believe that your intellectual property rights have been used in a way that gives rise to concerns of infringement, please follow our procedures to give notice. All intellectual property rights, such as trademarks and copyrights at Michongo remain with Michongo. Any use of Michongo or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of Michongo

19. Trade Marks

MICHONGO owns all rights regarding its trademarks, trade names, logos, brand names ("Trademarks"). These Trademarks are registered and are protected by the laws of United Republic of Tanzania and international laws and treaties. No license to the use of such Trademarks is granted to you under these Site Rules or by your use of the Site. Your misuse of our Trademarks displayed on the Site is strictly prohibited. You are also advised that we may aggressively enforce our intellectual property rights to the fullest extent of the law, including through civil remedies and criminal prosecution.


20. Communications

When you visit Michongo, you are communicating with us electronically. You will be required to provide a valid phone number while placing an order with us. We may communicate with you by e-mail, SMS, phone call or by posting notices on the website or by any other mode of communication. For contractual purposes, you consent to receive communications (including transactional, promotional and/or commercial messages), from us with respect to your use of the website and/or your order placed on the website.


21. Alteration of Service or Amendments to the Conditions

We reserve the right to make changes to our website, policies, and these Conditions of Use at any time. You will be subject to the policies and Conditions of Use in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.


22. Events beyond our reasonable control/ Force Majeure

Under no circumstances shall Michongo and our affiliates and agents be held liable for any delay or failure or disruption of the Transaction Services resulting directly or indirectly from acts of nature, forces or causes beyond our reasonable control, including without limitation, acts of God, Internet failures, computer, telecommunications or any other equipment failures, electrical power failures, strikes, labor disputes, riots, insurrections, civil disturbances, shortages of labor or materials, terrorism, war, governmental actions, orders of domestic or foreign courts or tribunals. We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. 


23. Governing law and Jurisdiction

These conditions are governed by and construed in accordance with the laws of the United Republic of Tanzania. 


24. Our Details

Our details are found on our website


25. Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.


26. Disclaimer and Limitation of Liability

A. No Warranty



B. Exclusion and Limitation of Liabilities.



Last Updated: Tuesday october 1, 2019







Contact us

  • Telephone: +255738678404
  • E-mail: info@michongo.co.tz
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 +255 738 678 404

E-Mail Address


© 2023 Michongo® Investments, All Rights Reserved

© 2024 Michongo® Investments, All Rights Reserved